Remote Support

Not every computer problem requires a trip to the repair shop. Synergy Tech Repair provides professional remote computer support, allowing one of our technicians to securely connect to your computer and help resolve many common software, setup, email, and troubleshooting issues from wherever you are.

All you need is a working computer and an internet connection.

• Computer Troubleshooting — Diagnose and resolve many common Windows and Mac software problems.
• Email Problems — Help with email setup, syncing, sending and receiving issues, account configuration, and other email-related problems.
• Printer & Scanner Assistance — Help install, configure, and troubleshoot compatible printers and scanners.
• Software Installation & Setup — Assistance installing and configuring legitimate software and applications.
• Windows & macOS Issues — Troubleshoot updates, settings, error messages, and operating system problems that can be addressed remotely.
• Slow Computer Troubleshooting — Review startup programs, resource usage, storage, software, and other potential causes of poor performance.
• Browser Problems — Help with pop-ups, unwanted notifications, extensions, homepage changes, redirects, and browser settings.
• Account & Password Assistance — Help navigate account settings, password resets, and recovery options when available.
• Device & Peripheral Setup — Assistance configuring compatible printers, external drives, webcams, and other connected devices.
• General Tech Help — Sometimes you simply need someone to walk you through a setting, program, or computer problem. We can help with that too.

Remote support is simple:

1. Schedule your remote support session.
2. Have your computer powered on and connected to the internet.
3. We'll provide instructions for starting the secure remote connection.
4. You approve the connection before our technician can access your computer.
5. We'll troubleshoot the issue while you remain in control of your device.

When the session ends, the remote connection is closed.

Your privacy matters. Remote access requires your permission before a technician can connect to your computer.

You can see the work being performed during the session, and remote access can be ended when the service is complete.

Some problems require physical access to the device. Hardware failures, damaged components, certain startup problems, failing storage drives, and other physical repairs generally cannot be completed remotely.

If we determine that your computer requires hands-on service, we'll explain the next best step and recommend an in-person repair when appropriate.

Remote assistance is available for many issues involving:

Windows PCs • Windows Laptops • MacBook Air • MacBook Pro • iMac

Whether your email stopped working, your printer won't cooperate, a program needs to be configured, or you're simply stuck trying to figure something out, Synergy Tech Repair can often help without you ever having to unplug your computer.

Book your remote support appointment and have your computer powered on and connected to the internet at your scheduled time.

A $25 appointment deposit secures your appointment and is applied toward your remote support service.